If you’ve ever heard someone say, “Insurance no dey pay,” it usually comes from one place: either a bad personal experience or someone who knows someone who had a claim issue.

But here’s the truth: Auto insurance in Nigeria isn’t the real problem. Most of the time, it’s either a misunderstanding or dealing with the wrong insurance provider.

Auto insurance is an agreement where you pay a premium and the insurer covers certain risks, such as accidents or theft. Claims are only paid when policy rules are followed.

Some claims get delayed or rejected because of small but important things like police reports, missing vehicle papers, driver’s license, or proper pictures of the incident. Without these, the process slows down.

Another issue is misunderstanding the policy. Third-party insurance covers only damage to others, not your car, while Comprehensive Auto Insurance covers more but still has limits, so unmet expectations often lead to disappointment.

And let’s not forget, many people don’t even know what to do after an accident. Some will just start calling everybody except their insurer first. So yes, there’s also a knowledge gap.

At Leadway Assurance, we have been consistent in educating Nigerians on how insurance works and how to file claims properly. Through relatable campaigns like “No Looseguard,” we simplify insurance and make it easy to understand, helping our customers avoid mistakes and enjoy smoother claims when they follow the right steps.

Some people also fall into the hands of dishonest providers. Many negative experiences come from the provider. That’s why choosing the right insurer is pivotal.

Leadway Assurance, part of the Leadway Group, has operated since 1970, with over 50 years of experience. In recent years, we’ve paid about ₦67.1bn in 2023 and ₦117bn in 2024, totaling over ₦500bn in claims in the last eight years.

If you have been meaning to get Auto Insurance but have been waiting for the right partner, contact us here or send us a  DM to get started today.