Timelines
In line with our commitment to ensuring the easy and timely resolution of your claims request, please see below our target timeline for the settlement of your claims
Be assured that we are committed to ensuring that the Claims Request process is stress-free and seamless.
Timelines
In line with our commitment to ensuring the easy and timely resolution of your claims request, please see below our target timeline for the settlement of your claims
Acknowledgement of claim:
Within 48 hours
(Count from noon working day of receipt of claim notification)
Payment of claim:
Payments are settled between 48 to 72 working hours.
(Count from noon working day of receipt of executed discharge voucher)
Acknowledgement of claim:
Within 24 hours of receipt of notice
(Count from the noon of the working day of receipt of claim notification)
Terms of claim under Maturity:
Payment is made on the due date
Terms of claim under Surrender/Termination:
Payments are settled between 48 to 72 working hours.
(Count from noon working day of receipt of executed discharge voucher)
Terms of claim under Death:
(Claims shall be settled upon receipt of EDV (Executed Discharge Voucher) within 3 working days)