Are you planning a trip? Having Travel Insurance is just as important as having your passport! Sometimes things can go wrong during your journey, and that is when you’ll need to make a claim. Don’t worry – we will explain everything in simple steps so you know exactly what to do.

STEP 1: TELL US RIGHT AWAY

When something goes wrong during your trip, the most important thing is to contact us immediately. Whether your bags get lost, you had a medical emergency or your flight gets delayed, quick action will help us serve you better. Simply check your insurance document for our contact information and either call us or send an email. Make sure to copy   in your email. We have a special teampeople ready to help you day and night, so don’t hesitate to reach out.

STEP 2: SEND US YOUR DOCUMENTS

Making a claim is easier than you might think. When you contact us, just attach your Travel Insurance certificate, travel documents, and a copy of your international passport in your email. If you’ve been to the hospital, include those papers too. The more information you can give us from the start, the faster we can process your claim. You don’t need to worry about fancy formats, just clear copies of your documents will do.

STEP 3: STAY IN TOUCH

Once you have sent us everything, our team will take care of you throughout the process. We might need to ask you for more information or papers as we work on your claim. Don’t worry if this happens, it is normal, and we are just making sure we have everything we need to help you properly.

STEP 4: GETTING YOUR MONEY

After we have checked everything and approved your claim, the final step is simple. We will ask for your bank account details to send your money or sometimes we might pay the hospital or other service providers directly. If anything is not clear, just ask our friendly team we are here to make things easy for you.

WHY CHOOSE US?

As  one of Nigeria’s strongest insurance company, we pride ourselves on keeping our promises. When you travel with our insurance, you can relax knowing that flight delays, lost bags, or medical emergencies won’t empty your pocket. We handle these problems so you can focus on enjoying your journey.

Want to protect your next trip? Simply visit our website or send an email to . Let us take care of your travel worries while you focus on making memories.

Remember, we are always here to help make your travels worry-free. With Leadway, you are in safe hands.