In line with our resolve to ensure easy and timely resolution of your claims’ request, please see below our target timeline for the settlement of your claims.

Please be assured that we are committed to ensuring that the process is stress-free and seamless. Please let us know via MDOFFICE@Leadway.com, LCS@Leadway.com and insure@Leadway.com where your expectations are not met.

FOR GENERAL INSURANCE CLAIMS:

CLASS OF INSURANCE PERFORMANCE INDICATORS TARGET TIMELINE REMARKS
 ALL CLASSES OF BUSINESS ACKNOWLEDGEMENT OF CLAIM WITHIN 48 WORKING HOURS COUNT FROM NOON WORKING DAY OF RECEIPT OF CLAIM NOTIFICATION
PAYMENT OF CLAIM 24 WORKING HOURS FOR CLAIMS BELOW N300’000 COUNT FROM NOON WORKING DAY OF RECEIPT OF EXECUTED DISCHARGE VOUCHER
72 WORKING HOURS FOR CLAIMS ABOVE N300’000
1 WEEK FOR CLAIMS ABOVE N50m

 

 

FOR LIFE ASSURANCE CLAIMS:

 

Type of Life Claims Performance Indicator Target Timeline Remarks
Savings/Endowment Acknowledgment of Claim within 24 hours of receipt of notice Count from the noon of the working day of receipt of claim notification
 Pre-maturity notice signed off by client of validity of account details previously provided
Maturity Payment on the due date
Surrender/Termination 48 hours for claims up to N250,000 Count from the noon of the working day of receipt of executed voucher
72 Hours for payment higher than N250,000 and up to N7.5m
5 working days for claims above N7.5m
Term Assurance Death 48 hours for claims up to N250,000 Count from the noon of the working day of receipt of executed voucher
72 Hours for payment higher than N250,000 and up to N7.5m
5 working days for claims above N7.5m
 

NOTE: All hours are for working days only and do not include all public holidays within Nigeria

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