Our Savings Plans have fixed duration/timelines. Changes will require the initiation of a new policy. However, Protection plans can also be altered.
You should receive an email with a form detailing your surrender/termination value. Kindly sign the form to accept the offer and return to any of our branches. You can expect to be paid within 5 working days of receipt of document.
Our Direct Debit process requires you to sign a mandate form. This form is processed under NIBSS. The mandate form is sent automatically to your bank for approval. After you bank has approved, we shall make the first withdrawal on the date your next premium is due. However, if you wish to change the date we make the withdrawal, kindly indicate this on you Direct Debit Mandate.